Frequently Asked Questions

Dealership FAQs:

Q: Can I sell my car here even if I'm not buying a car from you?
A: Yes, we buy vehicles even if you don’t plan to buy one from us. We’ll make you a cash offer or you can put it towards the total of a new vehicle from our inventory! Click here to get started.

Q: Do you have any Volkswagen specials or deals for my recent graduate?
A: Yes! With the Volkswagen College Graduate Program, qualified recent graduates can get a $500 Contract Bonus when they purchase or lease select new Volkswagen vehicles through Volkswagen Credit. Contact us for eligibility requirements.

Q: What is the difference between buying and leasing?
A: Buying a car means you own it outright after paying off your loan. This means that you can keep, modify, or sell it as you want, with no mileage limits or wear-and-tear restrictions. Although your monthly payments are typically higher than if you leased a vehicle, once it’s paid off, you won’t have a car payment anymore!

In contrast, leasing a car is like a long-term rental with lower monthly payments. But since you don't own the vehicle, you’ll have mileage limits and may be charged fees for excess wear and tear. At the end of a lease, you return the car, usually with the option to lease a new one or buy the leased vehicle at its residual value.

Both have their pros and cons, so if you’re undecided, our team is happy to help you make the right decision!

Q: What should I look for when test-driving a car?
A: When buying a car, one of the most important things you’ll want to pay attention to is how it drives. Is the ride smooth? Is it pulling, stalling, slipping, or just not driving “right”? These are all signs that there may be mechanical issues. We recommend staying away from vehicles that show signs of trouble before they’ve even been driven off the lot.

In addition, look at how the vehicle’s features fit your needs. Do you need a lot of cargo room or is a small trunk fine for you? Do you often have a lot of passengers or are you driving solo frequently? Thinking about it practically will allow you to make the best decision.

Q: Do I really need to rotate my tires?
A: Yes! This is one of the simplest, but most important routine maintenance services.Rotating your tires distributes wear more evenly, ensuring that your tires last longer. We recommend having your tires rotated at every oil change.

Q: I'm in the market for a new car but I'm not sure which vehicle is best for my lifestyle. Can you help?
A: Yes! Our sales team is trained to help buyers find the perfect fit, but we also have a blog section on our website to help. Our blog offers a deeper dive into specific Volkswagen vehicles to help you make more informed decisions. Be sure to explore these resources or reach out to our team for more assistance!

Q: When should I get new brakes?
A: Brake life varies depending on your driving habits and location. If you feel pulsing in the pedal when you brake, if you hear a squealing sound, or if you hear/feel grinding, it’s probably time to have your brakes replaced. Don’t put this off. If you wait too long, you could put yourself in danger by not being able to stop properly or ruin the rotors.

Q: When should I change my oil?
A: Most modern cars should have their oil changed every 3,000-5,000 miles or every 3-6 months. If you use full synthetic oil, you can usually go 5,000 miles or 5-6 months. If you wait too long, the oil can begin to degrade and lose its lubricative properties, which will hurt your engine’s performance. Click here to learn more.

Q: I don't have the best credit, can I still get approved for a car?
A: Our Volkswagen finance experts have experience securing financing for buyers with a large range of credit scores. Fill out our Finance Application or feel free to call our Finance Center to get started. Also, ask our team about Volkswagen deals and other offers, like Volkswagen Atlas incentives.

Q: What is the difference between used and certified pre-owned?
A: Certified pre-owned Volkswagen cars are usually lightly-used recent models that undergo a 156-point inspection and come with a CARFAX® Vehicle History Report™. Our selection of used cars comes in a variety of years, makes, and models. They’re still inspected for quality, but not as rigorously as certified pre-owned VWs.

Q: I'd like to buy out my leased vehicle, how do I do that?
A: There is a lease-buyout process that our finance team will guide you through. Feel free to give us a call or come in to meet with our team to complete the process!

Q: Do you have a budget-friendly inventory?
A: Yes! Our inventory features vehicles to fit almost any budget. You can explore options under $20K by clicking here. Our inventory includes a variety of high-quality used vehicles, such as used Volkswagen Jetta’s and Tiguan’s.

Q: Do you sell used vehicles of other brands besides Volkswagens?
A: Yes, we accept and sell used vehicles from a wide range of manufacturers.

Q: Do you sell electric vehicles?
A: Our inventory varies, but we do have a selection of electric vehicles available including the Volkswagen ID.4. Contact us today to learn more about our hybrid and electric inventory!

Q: What information or documents do I need to provide to apply for financing?
A: Typically, you will need to provide identification, proof of income, proof of residence, and details about your employment history. Our finance team will guide you through the specific requirements.

Q: Are there any additional fees or charges I should be aware of when buying a car?
A: There may be additional fees such as sales tax, documentation fees, and registration fees. Our sales team will provide a transparent breakdown of all costs associated with your purchase.